Refund policy
RETURN AND REFUND POLICY
MADE-TO-ORDER PRODUCTS
Every HL Elevation product is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, changes of mind, or choosing the wrong size or color. Please review product photos, descriptions, and size information carefully before ordering.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@highlifeclothing.com within 30 days of receiving it.
Include:
• Your order number
• A description of the problem
• Clear photographs showing the full item and the problem
• A photograph of the size tag or packing slip when applicable
After reviewing your claim, we may provide a replacement or refund when the problem is confirmed. Please do not return an item unless we provide return instructions.
LOST PACKAGES
If your package has not arrived within five business days after its estimated delivery date, contact us. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
WRONG ADDRESS OR UNCLAIMED PACKAGES
Customers are responsible for entering a complete and accurate shipping address during checkout. If an order is returned because the address was incorrect, incomplete, or the package was unclaimed, additional shipping charges may be required before it can be shipped again.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. Because orders can enter production quickly, changes or cancellations are not guaranteed once fulfillment has started.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund.
QUESTIONS
For questions about an order, replacement, or refund, contact us at support@highlifeclothing.com.