Refund policy

RETURN AND REFUND POLICY


MADE-TO-ORDER PRODUCTS


Every HL Elevation product is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, changes of mind, or choosing the wrong size or color. Please review product photos, descriptions, and size information carefully before ordering.


DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@hlelevation.com within 30 days of receiving it.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the full item and the problem
  • A photograph of the size tag or packing slip when applicable

We will review your claim and may request additional information or photographs to verify the issue.

If the problem is confirmed, we will provide an appropriate replacement at no additional charge or issue a refund.

Customers are not required to return confirmed damaged, defective, misprinted, or incorrect products to receive an approved replacement or refund. No return-shipping charges apply to these approved claims.

Please do not send any items back without first contacting our support team.

This policy does not affect any rights or remedies available under applicable law.


LOST PACKAGES

If you have not received an estimated delivery date, contact support@hlelevation.com with your order number. We will provide an estimated delivery timeframe and explain the deadline for reporting a missing package.

If your package has not arrived within five business days after its estimated delivery date, contact us. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.


WRONG ADDRESS OR UNCLAIMED PACKAGES


Customers are responsible for entering a complete and accurate shipping address during checkout. If an order is returned because the address was incorrect, incomplete, or the package was unclaimed, additional shipping charges may be required before it can be shipped again.


ORDER CHANGES AND CANCELLATIONS


Contact us immediately if you need to change or cancel an order. Because orders can enter production quickly, changes or cancellations are not guaranteed once fulfillment has started.


REFUNDS


If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund.


QUESTIONS


For questions about an order, replacement, or refund, contact us at support@hlelevation.com.