Shipping policy
SHIPPING POLICY
ORDER PROCESSING
HighLifeClothing products are made to order. Most orders are prepared for shipment within 2–5 business days. Production may take longer during holidays, high-volume periods, or when a product is temporarily unavailable.
Production time is separate from shipping time.
SHIPPING LOCATIONS
We currently ship within the United States. Available shipping options and charges are displayed during checkout.
DELIVERY ESTIMATES
Shipping time begins after production is completed. Estimated delivery dates shown at checkout are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
TRACKING
When tracking becomes available, customers will receive a shipping-confirmation email containing the tracking information. Tracking can sometimes take up to 48 hours to show movement after the shipping label is created.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes are not guaranteed after an order enters production or ships.
If a package is returned because of an incorrect or incomplete address, or because it was unclaimed, the customer may be responsible for the cost of shipping it again.
LOST OR DELAYED PACKAGES
If tracking shows a package as delivered but you cannot locate it, check around the delivery location and contact the carrier first.
If a package has not arrived within five business days after its estimated delivery date, contact us at support@highlifeclothing.com. Lost-package claims must be submitted within 30 days of the estimated delivery date.
DAMAGED PACKAGES OR INCORRECT ITEMS
If an order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the item, packaging, and packing slip when available.
CONTACT
For shipping questions, contact us at support@highlifeclothing.com.